Shipping & Delivery

Last updated: September 3, 2026

At LUXEVOX, we aim to process and deliver your order safely and efficiently. This Shipping & Delivery Policy explains our delivery methods, processing times, shipping costs, and other important information regarding your order.

Quality Touch Imports UG (haftungsbeschränkt)
Operating under the brand name LUXEVOX
Ortsstraße 66
98744 Cursdorf
Germany

Email: minhaj@qualitytouchproducts.com
Website: luxevox.io

1. Order Processing

Orders are normally processed after successful payment confirmation.

We aim to process orders within 1–2 business days, unless a different processing time is stated on the relevant product page.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high demand, promotional campaigns, holidays, or unforeseen circumstances, processing may take longer.

If there is a significant delay affecting your order, we will make reasonable efforts to inform you.

2. Delivery Within Germany

We offer delivery within Germany.

The estimated delivery time is generally:

2–5 business days after dispatch.

The exact delivery time may vary depending on the destination, shipping provider, product availability, and other circumstances outside our control.

The estimated delivery time shown during checkout or on the relevant product page takes precedence where applicable.

3. Delivery Within the European Union

We may offer delivery to selected countries within the European Union.

Estimated delivery times are generally:

3–7 business days after dispatch.

Available countries, shipping costs, and estimated delivery times will be displayed during the checkout process where applicable.

4. International Delivery

Where international shipping is offered, delivery times and costs may vary depending on the destination country.

Additional customs duties, import taxes, VAT, or other charges may apply to orders shipped outside the European Union.

Unless otherwise stated, such charges are the responsibility of the customer.

LUXEVOX cannot guarantee the exact time required for customs clearance.

5. Shipping Costs

Shipping costs depend on factors such as:

  • Delivery destination
  • Order size and weight
  • Selected shipping method
  • Promotional offers

The applicable shipping costs will be displayed during checkout before you complete your purchase.

Where free shipping is available, the applicable conditions will be clearly communicated on our website or during checkout.

6. Order Tracking

Where available, we will provide tracking information after your order has been dispatched.

Tracking information may be sent to the email address provided when placing the order.

You can use the tracking information to follow the progress of your shipment through the relevant shipping provider.

7. Delivery Delays

Delivery estimates are provided in good faith and may occasionally be affected by circumstances beyond our reasonable control.

These may include:

  • Severe weather
  • Strikes or industrial action
  • Transport disruptions
  • Customs delays
  • Public holidays
  • High shipping volumes
  • Technical problems
  • Other unforeseen circumstances

If your delivery is significantly delayed, please contact us and we will assist you in checking the status of your shipment.

8. Incorrect Delivery Address

Please ensure that your shipping address is correct before completing your order.

If you notice an incorrect address after placing an order, contact us as soon as possible at:

minhaj@qualitytouchproducts.com

We will try to correct the address before the order is dispatched.

However, once an order has been dispatched, we may not be able to change the delivery address.

Additional shipping costs resulting from an incorrect address may be charged to the customer where legally permissible.

9. Failed Delivery

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the shipment is not collected within the applicable collection period, the shipping provider may return the package to us.

If the package is returned to us, please contact us so that we can determine the appropriate next step.

Additional shipping costs may apply where a second delivery is requested due to circumstances attributable to the customer, to the extent permitted by law.

10. Damaged Packages

If your package appears to be seriously damaged when delivered, please inspect the package and, where possible, document the damage with photographs.

If the product itself has been damaged, please contact us as soon as possible at:

minhaj@qualitytouchproducts.com

Please include your order number and photographs of the damaged product and packaging where possible.

This does not affect your statutory consumer rights.

11. Missing or Incorrect Items

If your order is missing an item or you receive an incorrect product, please contact us at:

minhaj@qualitytouchproducts.com

Please provide your order number and details of the problem.

We will investigate the issue and provide an appropriate solution in accordance with applicable law.

12. Delivery to the Customer

Delivery is considered completed when the goods are delivered to you or to a person designated by you, other than the carrier, where applicable.

For consumer orders, the statutory provisions concerning the transfer of risk remain applicable.

13. Contact Us

If you have questions regarding shipping or delivery, please contact us:

Quality Touch Imports UG (haftungsbeschränkt)
LUXEVOX
Ortsstraße 66
98744 Cursdorf
Germany

Email: minhaj@qualitytouchproducts.com
Website: luxevox.io

We will be happy to assist you with your order.