Privacy Policy

Last updated: September 3, 2026

Welcome to LUXEVOX. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how Quality Touch Imports UG (haftungsbeschränkt), operating under the brand name LUXEVOX, collects, uses, stores, and protects your personal information when you visit or use our website and online store.

1. Data Controller

The data controller responsible for processing your personal data is:

Quality Touch Imports UG (haftungsbeschränkt)
Operating under the brand name LUXEVOX
Ortsstraße 66
98744 Cursdorf
Germany

Email: minhaj@qualitytouchproducts.com
Website: https://luxevox.io/

For questions concerning the processing of your personal data or your rights under data protection law, you may contact us using the email address above.

2. Personal Data We Collect

Depending on how you use our website, we may collect the following categories of personal data.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our website, we may collect:

  • First and last name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order and purchase information

  • Customer account information

  • Information provided when contacting customer support

  • Any other information you voluntarily provide to us

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method you select, the relevant payment provider may process payment information such as credit or debit card details, bank information, or other transaction information.

We generally do not store complete payment card details on our own servers.

Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Date and time of access

  • Referring website

  • Pages visited

  • Website interactions

  • Technical and diagnostic information

3. How We Use Your Personal Data

We may process your personal data for the following purposes:

  • Processing and fulfilling orders

  • Providing products and services

  • Processing payments

  • Arranging shipping and delivery

  • Communicating with you regarding your orders

  • Responding to customer inquiries

  • Managing customer accounts

  • Maintaining and improving our website

  • Preventing fraud and unauthorized activity

  • Maintaining business and transaction records

  • Complying with legal and regulatory obligations

  • Protecting our legal rights and interests

  • Sending marketing communications where permitted by law

  • Analysing website performance where permitted by law

4. Legal Bases for Processing

We process personal data in accordance with the EU General Data Protection Regulation (GDPR).

Depending on the circumstances, processing may be based on the following legal grounds:

Performance of a Contract

Processing is necessary to fulfil a contract with you, for example when processing and delivering an order.

Legal Obligations

Processing may be necessary to comply with legal obligations, including accounting, taxation, consumer protection, and other applicable requirements.

Legitimate Interests

We may process personal data where this is necessary for our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

Consent

Where required by law, we process personal data based on your consent, for example for certain cookies, analytics, or marketing activities.

Where processing is based on consent, you may withdraw your consent at any time.

5. Orders and Payments

When you place an order through our website, we process the personal information necessary to complete your purchase.

This may include your name, contact details, billing and delivery address, order information, and payment-related information.

Payment transactions may be processed by third-party payment providers. These providers process your information in accordance with their own privacy policies and applicable data protection laws.

6. Shipping and Delivery

To fulfil and deliver your order, we may provide necessary information to shipping and logistics providers.

Depending on the delivery service used, this may include:

  • Name

  • Delivery address

  • Telephone number

  • Email address

  • Order and delivery information

Only information necessary to fulfil the delivery is shared.

7. Customer Accounts

If you create a customer account on our website, we process the information required to create and manage your account.

You are responsible for keeping your login credentials confidential.

You may request deletion of your customer account, subject to applicable legal requirements requiring us to retain certain information.

8. Marketing Communications

Where permitted by applicable law and, where required, based on your consent, we may send you information about:

  • New products

  • Collections

  • Special offers

  • Promotions

  • LUXEVOX news and updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications does not affect transactional communications necessary for your orders or customer account.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used for:

  • Essential website functionality

  • Shopping cart and checkout functionality

  • Remembering preferences

  • Website security

  • Website analytics

  • Performance measurement

  • Marketing and advertising, where applicable

Where required by law, non-essential cookies will only be activated after obtaining your consent.

You can manage your cookie preferences through our cookie consent mechanism or through your browser settings.

10. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors use our website, improve our services, measure marketing campaigns, and provide relevant advertising.

Depending on the services implemented on the website, these technologies may process information such as:

  • IP address

  • Device information

  • Browser information

  • Website interactions

  • Browsing behaviour

  • Advertising identifiers

Where required by law, we obtain consent before activating non-essential analytics or advertising technologies.

The specific third-party services used by LUXEVOX may include services such as Google Analytics, Google Ads, Meta services, or other analytics and advertising providers.

Only services actually implemented on our website will be used.

11. Third-Party Service Providers

We may use trusted third-party service providers to help operate our business and website.

These providers may include companies providing:

  • Website hosting

  • E-commerce services

  • Payment processing

  • Shipping and logistics

  • Email delivery

  • Customer support

  • Website analytics

  • Advertising services

  • Fraud prevention

  • IT and security services

Where these providers process personal data on our behalf, we take appropriate measures to ensure that the processing complies with applicable data protection requirements.

12. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the transfer complies with applicable data protection law.

Depending on the circumstances, this may include an adequacy decision of the European Commission, Standard Contractual Clauses, or another legally recognized transfer mechanism.

13. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where required by German or European legal, accounting, tax, or regulatory requirements.

When personal data is no longer required, we will delete it or anonymize it where reasonably possible.

14. Data Security

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

15. Your Rights Under the GDPR

Depending on the circumstances, you may have the following rights under the GDPR:

  • Right of access – You may request information about the personal data we process about you.

  • Right to rectification – You may request correction of inaccurate or incomplete information.

  • Right to erasure – You may request deletion of your personal data where the legal requirements are met.

  • Right to restriction – You may request restriction of processing in certain circumstances.

  • Right to data portability – You may request your personal data in a structured, commonly used, machine-readable format where applicable.

  • Right to object – You may object to certain processing, including processing based on legitimate interests or direct marketing.

  • Right to withdraw consent – Where processing is based on consent, you may withdraw your consent at any time.

  • Right to lodge a complaint – You have the right to lodge a complaint with a competent data protection supervisory authority.

To exercise your rights, please contact:

minhaj@qualitytouchproducts.com

16. Supervisory Authority

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

As our company is located in Germany, the competent supervisory authority generally depends on the federal state in which the company is established.

You may also contact the supervisory authority in the EU Member State where you live, work, or believe that an infringement has occurred, where applicable.

17. Children’s Privacy

Our website is not intended to knowingly collect personal data from children who are not legally permitted to use the services without appropriate parental or guardian involvement.

If we become aware that personal data has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

The latest version will always be published on this page with the corresponding “Last updated” date.

20. Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Quality Touch Imports UG (haftungsbeschränkt)
LUXEVOX
Ortsstraße 66
98744 Cursdorf
Germany

Email: minhaj@qualitytouchproducts.com
Website: https://luxevox.io/